Comments and Complaints

There are several ways the Commission can receive comments or complaints about an institution.

 

During an institution’s comprehensive review, the Commission will seek written third party comments. Visiting teams will also be available on campus to meet with students, faculty, and staff. Consult the schedule of upcoming evaluations to see a list of institutions undergoing comprehensive review.

 

At any time, you may contact the Commission in writing with a complaint that raises significant questions about institutional conditions that violate the Standards for Accreditation. The Commission does not adjudicate individual grievances. Anonymous complaints cannot be accepted.

Persons wishing to lodge a complaint against a member institution should first consult the Commission’s Consideration of Complaints Made Against Affiliated Institutions for information about the procedure. Complaints must specifically reference the Standards and be supported by evidence. For further guidance on filing a complaint, email Louise Zak or call 781-541-5413.